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FAQ
Frequently Asked Questions and Answers
How to Order
Order
1. What is the best way to place an order?
The best way to place an order is online. You may also email or phone in orders. However, the fastest and most secure way to place orders is through our website.
2. Do you accept orders outside the United States?
We accept US and Canada only.
3. Is my personal information secure when placing orders?
Our shopping cart check out process that contains confidential personal information is secure that your credit card information is encrypted with an additional layer of encryption.
4. Do you offer discounts on large quantity orders?
We offer volume discount price for your business or organization. Get a FREE quote by calling 1-877-432-4438 today!
5. Will I get an order confirmation?
Yes, you will receive an order confirmation email right after completing your order.
6. Can I pay with a check or money order?
No, We only accept Visa, MasterCard, Discover, American Express, Pay Pal, and Google Checkout
7. What type of payments do you accept?
We accept Visa, MasterCard, Discover, American Express, Pay Pal, and Google Checkout. We find this to be the most widely used and also the most convenient. All of our customer and order information is gathered through secured web pages and the data is also encrypted to guarantee secure online purchases.
8. Do you have catalogs?
No. we do not. Our website is our only form of catalog.
Shipping
1. How much is shipping?
We offer many types of shipping ranging from. If qualified, Free Shipping - USPS priority(4-6 Business day)
- USPS ( 4-6 day).......................Starting at $5.45
- USPS Expess (2-3 days).......Starting at $15.45
- UPS 2nd day ............................Starting at $19.11
- UPS Nextday............................Starting at $21.78
- Canada & International..........Starting at $25.00
* Rates vary depending upon the shipping method you select and number of products you order. All rates will be posted in the shopping cart
2. Will I receive shipping confirmation and tracking?
All shipping will receive an e-mail confirmation with tracking information when we ship.
3. When will I receive my order?
Normally, your package will be on its way within 24 hours after you place an order and travel time will be varied depending on your shipping method. With UPS Express Mail, you will be guaranteed delivery day by UPS.
4. I need my order tomorrow. Is that possible?
Yes. You will need to select UPS next day air upon checkout. Please make sure that your order must be completed before 12:00P.M. (E.S.T. Time)
5. How much do you charge for shipping and handling?
We don't charge handling fee most of time and shipping charge will be applied by carrier you selected which is shown at #1.
6. Do you ship to Canada and are there any limitations on these orders?
Yes we do. However due to international credit card fraud we will contact the bank who issued the credit card to verify the authenticity before we ship. You need to provide the name of the issuing bank for you credit card in the message box before submitting your order. (NOTE: Visa, MasterCard or AMEX are NOT issuing banks. The banks name will be indicated on the credit card being used.) If we cannot verify the card given with the issuing bank we will cancel and refund the order. This process will take approximately 48 hours to verify.
7. Can I get Free Shipping to Canada or International?
No. The Free Shipping option is available for U.S.A continent only.
Return
1. How long will it take to receive my refund?
We will refund all items as soon as we receive them. As long as the items are returned as new we will refund you right away with 10% stocking fee on certain case. You will be e-mailed a credit memo. It takes 2-3 business days for the refund to post to your credit card.For further information, please check our return policy.
2. Do you have a re-stocking fee?
Yes, we do. There will be 10% re-stocking fee will be applied for your return on most cases. For further information, please check our return policy.
3. Can I exchange my order?
Yes, please contact us at info@boxed-gifts.com